With the nature of my job, I ride in a
plane on an average of 48 times per year. 90% of this, I ride with Cebu Pacific
Air due to their cheap flights and frequent promos. I used to fly with Airasia
before but unfortunately, they have cancelled their route to my hometown. Yeah
I sleep at the airport and live in my suitcase.
I have learned to love CEB as they are
my home in the sky. I have shared to friends to patronize this airline. They
boast of their prompt arrival and good services. I can even recognize the name
of the pilots and faces of the flight attendants have become familiar. I can
almost memorize their spiels on the flight. I frequently won the in-flight
games as these were almost the same in each month.
Until recently, I experience a not so good
interaction with them. I have a flight to Cebu on October with a friend. A
month before the said flight, I received a text message that my flight is
cancelled, and that we have an option either to rebook or
refund the tickets. My friend and I decided that we will not continue with the
trip. So our option would be the refund. I did not act on it immediately as it
is still a month away. CEB finally called me but I was in a meeting so I asked
for a callback, they refused, so I told them that I will be the one to call.
Just today, since I am clearing off my debts, I remember that I still have some refundable from CEB. So I called the
hotline and then my blood pressure rose with the Reservations Officer who
entertained me. I will not name her here, to “protect her” or whomever it is
that owned that name.
I asked for a callback and she refused, so
I decided to continue the call from my mobile phone even if it will cost me. I
told Eloisa the situation and what pissed me off at first was that she is not
sure of what to do. She always puts me on hold. Finally, she told me that a
refund is not possible since the flight was just moved to another flight with a
55 minute difference. I told her I cannot continue with the flight as it would
ruin my schedule. She told me that they can refund but “with applicable
charges.” Hello! My ticket is promo lang po, worth 1500 pesos, e di ubos yun sa
charge. I insisted that I have done it before pero sabi talaga nya hindi pwede,
after several “hold the line please” perhaps to ask her seatmate.
I got so pissed of that I dropped the call
after I asked her full name. I ranted on twitter and CEB snobbed me for a few
minutes. Nang nagmura na ako, saka sila nag reply, they asked for my booking
reference number. I told them to follow me so that I can DM the ref. no. and
until now there was no reply. I am not dumb to share publicly such information.
I decided to call again the hotline hoping
that Eloisa is not around and could not answer the phone. Finally, a certain Georgina
answered and she did my request with few questions. Instantly! I mean hello
Cebu Pacific, why would you hire employees who does not know their job? She
even called me back after our convo was cut off because finally, my top up was
consumed.
I am a frequent flier and I already know
most of the pasikot sikot para hindi ako maloko ng airline. May isa pa akong
reklamo ha, but it will be in another post! Yes, I already submitted a
complaint to your portal or whatever you call it but I doubt if there will be
an action. Afterall, you did not act on the complaint of my friend after you
left alone an eight-year-old unaccompanied child to wander on her own when in
fact you were paid to handle her.
I would still fly with you as you are
really cheap. Cheap fare, cheap service! But do not attempt to rob from me na
harap harapan ha? 1582.04 pesos lang pero ilang oras ko yang pag tatrabahuan at
hindi ko pinupulot ang pera. I just hope that you give the good service that
you brag about.
I wrote this blog post to extend to other
people that if the airline cancels your flight, you can get your money back,
full amount, you do not have to pay “applicable charges.” If an airline moves
your flight, even one minute different from the one you book, you have the
option for refund or rebooking, no questions asked. I have experienced this
with CEB and Airasia, if you won’t insist, they would assume you’re ignorant
and it is money lost for you. I wish I would be rich enough to fly with PAL,
their service is really good.
Meet the World,
S
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