A few weeks ago, I have sent a letter to Sony telling about my horrible experience on my TX-5 camera. I also posted the letter to my blog, in my Facebook account and Twitter. I have asked friends to share the said post so that somehow it would reach Sony.
Being just an ordinary person, I never thought my letter would serve its purpose. A few days after I sent out the letter, Sony US acknowledged it but they cannot do anything about it, rather, they advised me on where to sent it. And then, after a week, Sony Philippines replied. I received a reply from costumer service acknowledging my letter and promising that they will assess the situation. I never expected any response then, as long as my letter reached them and that they already know my complaint.
Until a few days ago, Faye from Sony contacted me through phone. She apologized in behalf of Sony and promised me that she will handle the case and assured me of a positive response. The following day, I was in Bohol when she called me back and gave me a very good offer. Since the TX-5 is not anymore available in the market, they offered me TX-30 at a very low price! Since that is also the model I plan to buy on December, i immediately grabbed the offer.
Faye arranged everything and i was told to pick up the item at Sony Centre Glorietta. When I arrived at the store, the contact person was shocked why I was offered the camera at a very low price. They have to call Sony to clarify my claim. The store manager wanted to know the story and finally asked me what I have done to avail of such offer. I happily told him the horrible experience. He was delighted that Sony has done a positive response to my complaint.
Anyway, my new Sony TX-30, which I named Argy, because it is Silver in color, came with a pouch and an 8GB microSD card. I am very happy that Sony looks into the welfare and satisfaction of loyal customers. Thank you Sony Philippines! Thank you also to my friends who shared my post and to @FashionPulis for helping me spread the post.
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